Job Title: Account Manager -Telco

About the Role:

We are seeking a Account Manager to join our clients dynamic team. The ideal candidate will be responsible for managing client accounts and ensuring the effective implementation and optimization of billing systems and OSS/BSS solutions. You will serve as a key point of contact for customers, guiding them through the setup, configuration, and ongoing management of billing processes, OSS/BSS systems, and related services. This role requires robust communication, problem-solving skills, and a deep understanding of telecommunications or technology services.

Key Responsibilities:
Client Account Management:
Serve as the primary point of contact for customers, ensuring satisfaction and effective communication.
Build and maintain robust, long-lasting customer relationships.
Coordinate with internal teams (e.g., Technical, Finance, Customer Support) to address customer needs and resolve issues.
Conduct regular meetings with customers to review service performance, billing accuracy.
Billing Systems Management:




Oversee the implementation and operation of customer billing solutions, ensuring accuracy and compliance with contractual agreements.
Monitor billing cycles and resolve any discrepancies or issues with client invoices or payment history.
Work closely with finance teams to ensure timely billing, payment collection, and dispute resolution.
Analyze and report on billing performance and identify prospects for process improvements.
OSS/BSS Solutions Management:
Support the implementation and ongoing management of OSS/BSS platforms for clients, ensuring optimal configuration and use.
Act as a liaison between clients and internal technical teams to ensure smooth operation and integration of OSS/BSS solutions.
Provide troubleshooting and issue resolution for clients experiencing problems with OSS/BSS systems.
Collaborate with product and development teams to enhance OSS/BSS functionality and

📌 Account Manager New Delhi
🏢 MBR Partners
📍 New Delhi