The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role
Job Summary

Customer Support Engineers provide ongoing support to complex Operations Technology (OT) systems throughout the world, ensuring reliability, system performance and world-class customer satisfaction. This challenging and quick paced setting provides prospect for engineers to expand their technical knowledge in all aspects of the energy utility industry by solving complex, real-world issues for our customer base.

Your Impact
AMC activities at Customer site.
Troubleshoot, resolve, or escalate, and document customer incidents in a timely,



efficient and professional manner according to contract maintenance and warrant.
Document all customer interaction.
Actively contributing ideas for better customer service and continuously improve the quality of service provided.
Showing a passion for continued learning, staying up to date with new technology and trends.
Work with other technical teams for the inputs and their support in day-to-day activities

What You'll Need
Bachelor’s degree in Electrical/Computer/Software Engineering, and/or equivalent years of relevant work experience.
Power Utility experience preferred. Related industry experience from other fields may be considered.
Exposure to SCADA/control systems – Having knowledge on Monarch SCADA system is an added advantage.
Must have good knowledge on Communication and SCADA protocols like IEC101, IEC104, MODBUS and DNP. Related experience may be considered.
Must have g

📌 Field Support Engineer Bengaluru
🏢 AspenTech
📍 Bengaluru