Description
The Credit & Loan Servicing Manager – Associate plays a crucial role in the Loans group, responsible for delivering on key operational tasks and driving excellence. This position offers valuable exposure to a wide range of banking processes, contributing to the seamless operation and success of our financial services. Join our agile team to make a significant impact and support our clients in a collaborative workplace.
Job Summary
As a Credit & Loan Servicing Manager – Associate within the Loans group, you will be responsible for closely monitoring and guiding your team to ensure all Service Level Agreements (SLAs) are consistently met. You will oversee a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique chance to enhance your skills in managing Nostro & Past Due Reconciliation and make a significant impact on our operations.
Job Responsibilities
Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution.
Supervise processes such as Deal Closing, Drawdowns, Rollovers, Repayments, and Nostro & Past Due Reconciliation.
Ensure adherence to quality and quantity SLAs and maintain a robust workflow allocation model.
Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed.
Implement a robust Knowledge Management model, including SOP maintenance and training.
Drive 100% compliance with process-related policies, guidelines, and controls.
Motivate and support team members to meet goals, identifying high-potential employees and planning for their development.
Identify alternatives and options for issues, seeking alternative scenarios.
Work successfully with others, valuing diverse skills and building interdependence.
Identify training needs to improve performance and ensure compliance with training timelines.
Ensure high tea