Delinquency Management: Proactively follow up with customers via phone calls, emails, and site visits to recover past-due amounts and reduce roll-rates.
Customer Retention & Negotiation: Negotiate payment plans, restructuring options, or settlements while preserving customer trust and long-term business value.
Portfolio Monitoring: Analyze customer accounts, monitor risk categories (e.g., early vs. late-stage buckets), and track collection efficiency.
Compliance & Audit: Ensure all collection activities strictly adhere to regulatory guidelines, fair lending practices, and internal policies.
Cross-Functional Collaboration: Coordinate with sales, underwriting, and customer service teams to resolve billing disputes or identify upselling prospects
📌 Relationship Manager Nashik
🏢 equitas small finance bank
📍 Nashik
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