Career Category
Information Systems
Job Description
Join Amgen’s Mission of Serving Patients
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with reliable illnesses—drives all that we do.
Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is team-oriented, cutting-edge, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Information Systems Manager - Service Desk
What you will do
Let’s do this.



Let’s change the world.
Roles & Responsibilities:
Lead and manage the operations of Amgen’s Global Service Desk (Level 0 – Level 2), including performance oversight of external Managed Service Providers (MSPs) and collaboration with regional delivery leads.
Serve as the primary interface between Amgen IS and service desk vendors to ensure contractual adherence, SLA performance, quality standards, and operational efficiency.
Own and drive delivery of key initiatives such as "shift-left", self-service enablement, automation of support via ServiceNow, and AI virtual agents.
Oversee enhancements to ServiceNow platform capabilities related to service desk modules including incident, problem, request, knowledge, and analytics.
Act as ServiceNow service owner for relevant support workflows and ensure alignment to broader ITSM strategy.
Ensure accurate documentation, communication, and training materials are created to

📌 Information Systems Mgr Hyderabad
🏢 AMGEN
📍 Hyderabad