Description
Role/ Responsibilities
Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
Provide coaching and feedback to team members to enable them to improve their performance.
Assist recent hires such that they are productive on the floor in the shortest possible time frame.
Handle escalations.
Provide inputs on process and system to the team members.
Client Interaction, where required at the level of Supervisors.
Ensure compliance with internal policies and procedures, external regulations and information security standards.

Competencies & Skills
Knowledge of the function, process and systems.
Ability to use the desktop computer systems
Coaching and Feedback ability.
Transparent written and verbal communication.

Values & Behavior
Customer Service Orientation.
Quality Orientation.
Empathy for effective on the job coaching and feedback.

Responsibilities
Role/ Responsibilities




Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
Provide coaching and feedback to team members to enable them to improve their performance.
Assist new hires such that they are productive on the floor in the shortest possible time frame.
Handle escalations.
Provide inputs on process and system to the team members.
Client Interaction, where required at the level of Supervisors.
Ensure compliance with internal policies and procedures, external regulations and information security standards.

Competencies & Skills
Knowledge of the function, process and systems.
Ability to use the desktop computer systems
Coaching and Feedback ability.
Explicit written and verbal communication.

Values & Behavior
Customer Service Orientation.
Quality Orientation.
Empathy for effective on the job coaching and feedback.

Qualifications
Any Graduate

📌 Assistant Manager Customer Service Strategy Pune
🏢 EXL
📍 Pune