Description
Join us as we build the future of digital banking, where your expertise shapes seamless customer experiences. You’ll be part of a passionate, diverse team focused on creating value and driving innovation. At JPMorgan Chase, we empower you to grow your career, expand your skills, and make a real impact. We value curiosity, collaboration, and a commitment to excellence. Discover an workplace where your ideas help redefine what’s possible in banking.

As a Lead Technical Program Manager - Vice President at JPMorgan Chase within the Digital Retail Banking team, you will design and optimize end-to-end operational processes with a focus on Fraud and Financial Crime. You’ll collaborate across product, controls, operations, and technology to ensure every customer journey is robust, compliant, and productive. Your hands-on approach will translate regulatory and business requirements into explicit, actionable process models. You’ll help foster a culture of innovation and continuous improvement, making a meaningful impact on our customers and business partners.





Job Responsibilities:
Design and document customer and operational journeys using BPMN 2.0 standards in Signavio
Focus on fraud detection, transaction monitoring, AML/KYC, sanctions screening, and case management processes
Ensure processes embed legal, compliance, and risk requirements while maintaining solid customer experience outcomes
Collaborate with Legal, Compliance, Risk & Control, Operations, and Product teams to validate design accuracy
Drive “first-time right” design discipline to minimize downstream rework
Conduct process research and benchmarking to identify simplification opportunities
Analyze current-state processes to identify gaps, bottlenecks, and automation opportunities
Recommend process enhancements that improve efficiency, control effectiveness, and fraud prevention
Support integration of LLM-based tools for SOP drafting and knowledge management
Partner with Technolog

📌 Lead Technical Program Manager Bengaluru
🏢 JPMorganChase
📍 Bengaluru