Job Description:

Job Title: Soft Skills Trainer - Call Center/Back Office Operations

Job Overview:

We are seeking a energetic and experienced Soft Skills Trainer to join our team and play a key role in enhancing the communication and interpersonal skills of our customer support representatives and back-office personnel. The ideal candidate will have a proven track record in delivering impactful soft skills training programs and creating a positive learning setting. If you are passionate about developing people and fostering a culture of excellence, we encourage you to apply.

Responsibilities:

Training Program Development and Delivery:
Design, develop, and deliver engaging soft skills training programs tailored to the needs of call center and back-office teams.
Conduct training sessions on effective communication, customer service, conflict resolution, time management, and other relevant soft skills.

Needs Assessment and Curriculum Design:
Conduct needs assessments to identify areas for improvement in the soft skills of team members.




Collaborate with stakeholders to design and customize training curricula that address identified needs.

Individual and Group Coaching:
Provide one-on-one coaching to team members to address specific soft skills challenges.
Facilitate group coaching sessions to encourage teamwork and collaboration.

Performance Evaluation:
Assess the effectiveness of training programs through participant feedback, performance metrics, and ongoing observation.
Implement improvements and adjustments to training content based on feedback and outcomes.

Collaboration with Management:
Work closely with department managers to align soft skills training with organizational goals and objectives.
Provide regular updates to management on the progress and impact of the training programs.

Documentation and Reporting:
Maintain accurate records of training sessions, attendance, and participant feedback.
Generate reports on the effectiv

📌 Soft Skills Trainer Pune (India)
🏢 HigHRise Solutions
📍 India