Job Description:

Job Title: Banking Officer – Current Account

Department: Liabilities / Retail Banking
Location: [Insert Location]
Reports To: Branch Manager / Sales Manager – Liabilities

Job Summary:

The Banking Officer – Current Account is responsible for acquiring recent current account customers, deepening relationships with existing clients, and driving CASA (Current Account Savings Account) growth. The role involves fieldwork, cross-selling of banking products, and ensuring high levels of customer service.

Key Responsibilities:
Acquisition:
Acquire current-to-bank current account customers through direct sourcing, referrals, and channel partnerships.
Focus on self-employed professionals, small businesses, traders, and corporates for account acquisition.
Relationship Management:
Maintain and grow relationships with existing current account holders.
Identify cross-sell opportunities for products such as term deposits, payment solutions, merchant services, and loans.
Sales Target Achievement:




Meet monthly and quarterly targets for account acquisition, balance build-up, and cross-sell.
Drive higher product penetration per customer.
Compliance & KYC:
Ensure complete and error-free documentation and compliance with KYC norms.
Adhere to internal processes and regulatory guidelines.
Customer Service:
Resolve customer queries and complaints in a timely and effective manner.
Ensure excellent customer experience through proactive engagement.

Key Skills & Competencies:
Solid communication and interpersonal skills
Sales-driven with a target-oriented mindset
Good knowledge of current account features and banking processes
Ability to network and build client relationships
Familiarity with KYC, compliance, and regulatory requirements

Qualifications & Experience:
Graduate/Postgraduate in any discipline
1–3 years of experience in banking sales, preferably in CASA or current accounts
Freshers with strong sales

📌 Idfc First Bank Delhi
🏢 Acura Solution
📍 Delhi