Kish Hospitality Consultant is a leading consultancy in the hospitality sector, known for providing comprehensive solutions that enhance the operational efficiency and customer experience of hospitality businesses. Our mission is to deliver exceptional value through innovative practices and superior service, fostering a culture of excellence, integrity, and collaboration. We are looking for a dedicated and detail-oriented Front Office Assistant Manager to join our team and contribute to our client’s success in the hospitality industry.
Role Responsibilities:
Assist the Front Office Manager in overseeing daily operations of the front office.
Supervise and train front office staff to ensure excellent customer service.
Manage guest check-in and check-out procedures to ensure a smooth process.
Address guest inquiries and resolve complaints in a timely and professional manner.
Maintain accurate records of guest accounts and transactions.
Coordinate with housekeeping and maintenance departments to ensure guest satisfaction.
Prepare reports on front office operations and prepare recommendations for improvement.
Implement front office policies and procedures for staff compliance.
Assist in budget and forecasting operations for the front office.
Monitor and analyze front office performance metrics.
Assist in managing staff schedules and coverage for the front office.
Ensure adherence to health and safety policies within the front office area.
Provide training and support to current employees in their roles.
Participate in regular staff meetings and training sessions.
Foster a positive and team-oriented work setting among front office staff.
Qualifications:
Proven experience as a front desk manager or assistant manager in the hospitality industry.
Strong knowledge of front office operations and guest service standards.
Excellent leadership skills with the ability to motivate and manage a team.
Outstanding communicatio