Job Title:
Representative, Operations
Job Description
The Representative Customer Service position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services.
Language - Positive communication skill in English along with one more regional language like Telugu / Kannada / Malayalam / Hindi
Experience – Fresher or any experience
Education - Any Graduate/Undergraduate
Rotational Shift
Rotational Week off – (6 Days Working)• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing prospect to build rapport with the customer

• Greet customers in a courteous, friendly,



and skilled manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

• Track, document and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

In case you are selected for a Content Moderator role, please note that:
The nature of the job will include accessing explicit content that includes text, picture, video etc.
It will involve content curation, moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremi

📌 Representative, Operations Chennai
🏢 Concentrix
📍 Chennai