Job Title: Customer Relationship Manager
Location: Jaipur
Job Type: Full time
Job Summary:
We're looking for a skilled Customer Relationship Manager to maintain relationships with our clients, ensure timely documentation and payment recovery, and drive business growth. The ideal candidate will have excellent communication and written skills in English.

Key Responsibilities:
Client Relationship Management
Follow company processes and timely communicate the progress of the projects with our client
⁠timely collect and prepare project related documentation required for smooth and timely execution of the projects
Build and maintain strong relationships with key decision-makers at client organizations.
Identify and address client concerns, resolving issues promptly and professionally.

Payment Recovery and Management
Manage and track client payments, ensuring timely recovery and minimizing outstanding balances.
Follow effective payment recovery processes
Collaborate with internal stakeholders, including Sales, Projects and Accounts,



to ensure seamless payment processing and revenue recognition.

Communication and Collaboration
Prepare client-facing content, including emails, reports and documents.
Collaborate with cross-functional teams, including Sales, Accounts, and projects, to ensure seamless client experience.
Develop and maintain accurate client records, ensuring data integrity and compliance.

Requirements:
Essential Skills
Excellent communication and written skills, with the ability to articulate complex ideas simply.
Proven ability to build and maintain robust relationships with clients and internal stakeholders.
Strong problem-solving and conflict resolution skills.
Ability to work in a rapid-paced environment, prioritizing multiple tasks and deadlines.

Desired Skills
Experience working in a client-handling role, with a proven track record of delivering exceptional client experiences.

Education and Experience
Ba

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