Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and effective customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Responsibilities -

AI & Automation Enablement Responsibilities
Design, build, and maintain AI-driven support workflows using Microsoft Copilot and related platforms
Develop and manage Copilot Studio agents integrated with ITSM, asset management,



IT catalog, and request management systems
Build Power Automate flows and API-based automations to reduce repetitive Tier 1 and Tier 2 support tasks
Integrate internal systems via APIs and connectors to enable conversational IT support and self-service experiences
Identify high-volume ticket patterns and propose scalable automation solutions
Maintain and optimise automation scripts, workflows, and AI prompt structures
Monitor chatbot and automation performance using usage analytics and continuously improve effectiveness
Ensure governance, auditability, and security controls are applied to all automation implementations
Research emerging AI tools relevant to IT operations and propose pilot initiatives
This role is expected to spend a meaningful portion of time driving automation initiatives alongside core support responsibilities.

Core IT Service Desk Responsibilities
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📌 It Ai And Automation Analyst Gurugram
🏢 Sprinklr
📍 Gurugram