GRADE: MM1 (ASSISTANT MANAGER)
DESIGNATION: BRANCH MANAGER TRAINEE
ROLE SUMMARY
The Branch Manager Trainee is responsible for achieving business targets, maintaining portfolio health, and ensuring profitability of the assigned branch to support business growth. The role directs and oversees all operational aspects of the branch including customer service, sales, marketing, human resources, and administration in accordance with defined policies and procedures.
KEY RESPONSIBILITIES
Operational Governance
• Cascade and communicate branch targets across product portfolio, create a daily plan for numbers/targets to be achieved and monitor performance to ensure the branch P&L; is delivered.
• Generate branch revenue and grow the ticket size of gold loans as well as third party products of Muthoot FinCorp.
• Research local market conditions and trends, proactively scan for prospects, identify prospective sales and expansion opportunities to meet business goals and metrics.
• Monitor sales targets and budgets, review branch performance and publish daily/weekly/monthly reports.
• Ensure timely interest collection and recovery of over dues and asset quality in the branch.
• Ensure operational efficiency and deliver exceptional customer service while ensuring strict adherence to policies and procedures.
• Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of solid room and gold lockers.
• Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans.
• Oversee all procedural and legal requirements related to gold auction, returns, notices, etc.
Business Development
• Leverage market insights to develop, plan and drive branding efforts in alignment with branch/customer requirements and budget.
• Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers,
• Establish network and maintain relation