Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of an Team Leader Claims Administrations is to assist in managing overall account performance and financial profits by coaching and developing Sr. process consultant to deliver quality performance. Managing Sr. process consultant to ensure day to day Claims Administrations are succesfull.
Job title:

Team leader- Operations
Job Description:

Education: Any Graduate

Experience: 3+ years experience in Claims Adjudication/Processing, Provider Enrollment / Provider Inquiry / PDM / Credentialing including 12 months in a supervisor capacity. Healthcare Industry Preferred

Roles & Responsibilities:
Provide day-to-day leadership,



coaching and development support to direct reports (Sr. Process Consultants).
Review operating statistics regularly to ensure Client and Organization goals are being met in areas of service quality and timeliness. Typical areas of focus include: quality monitoring scores/daily work assignments, customer satisfaction, account notations, call handle times(If the process has voice requirement), abandon rates and service levels/ line adherence.
Identify areas of process improvement and work effectively within the organization to implement resolutions on a timely basis. Areas for improvement should be targeted at increasing client satisfaction and/or company profitability.
Oversee necessary enhancements to client programs or servicing therein. This may include areas such as staffing, training, attendance and quality.
Responsible for process quality for all work performed by the team.
Partic

📌 Team Leader Operations Coimbatore (India)
🏢 Sagility
📍 India