Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
The role of an executive is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction.
Job title:
Executive-Clinical
Job Description:
Education: Any graduates or post graduate (preferably science background).
Experience: 1.5+ years experience in HC domain & Clinical related field.
Roles & Responsibilities:
Possess basic knowledge of Healthcare.
Positive reasoning and analytical skills.
Able to communicate fluently in the language required for the function/location.
Active listening skills.
Passion to learn.
Influencing skills .
Ability to comprehend the employee requirement well.
Adhere to attendance and punctuality norms.
Acquiring knowledge & skills of related areas of the process.
Processing claims/developing projects/handling calls, as per the process guidelines.
Adhering to the SLA, and understanding Quality & Auditing parameters.
Meeting assigned productivity goals.
Understanding and adhering to quality standards.
Meeting TAT.
Ensure adherence to external and internal quality and security standards (HIPPA /ISO).
Mandatory Skills:
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
Ability to improve and/or transform teams processes across functions within the organization.
Ability to drive individual, team