LogiNext is looking for a technically savvy and experienced Senior Client Success Engineer to be part of the engineering team. Client success engineering is an key part of the LogiNext experience. You will help in quickly resolving the technical issues across the entire SaaS product suite. You will be responsible for maintaining the SLAs as defined by the organization. You will be collaborating with the client’s operations team, engineering team and other support team members to resolve the issues and to ensure the best possible service and support to our clients.
You have deep expertise in supporting platforms catering to enterprise clients. You are an individual driven by SLAs and support metrics. You are hands-on with different tools and technologies and always on a look-out to deep dive into technology. You have demonstrated solid leadership, interpersonal and communication skills.
Responsibilities
Troubleshoot application and software related issues and determine the root cause for the issues
Work on defined SLAs to ensure that our client receives the best of the services
Provide minor enhancements, production, and technical support to LogiNext’s enterprise clients
Monitor production alerts and escalate the issues for any anomalies in the system
Ensure complete compliance of ticketing tool and report metrics on a daily basis
Work with the existing engineering team to maintain highly scalable and secure products
Manage and prioritize multiple work requirements to meet deadlines by working independently and leading a team
Requirements
Bachelor’s degree in Computer Science, Information Technology or related field
4 to 7 years experience in software development using Java, J2EE, Spring, RESTful APIs, MySQL, MongoDB
Expertise on production support processes such as incident or change management, call triaging, critical issue procedures
Experience with application support organization working in 24*7 settings
Experience in writin