Role Profile
AREA COLLECTION MANAGER

ROLE SPECIFICATION

Role Title--
AREA COLLECTION MANAGER
Employee Interviewed

Reports To
CLUSTER COLLECTION MANAGER
Company
Muthoot FinCorp Ltd-SULB
Function/Department
COLLECTION
Written By

Approved By (Jobholder)

Approved By (Immediate Superior)

Date (Written On)

ROLE SUMMARY

Area Collection Managers oversee the financial collection department of a company and are responsible for the Branch Portfolio and the timely receiving of payment.

ORGANIZATIONAL CHART

KEY RESPONSIBILITIES

Role and Responsibility
Overseeing staff members and ensuring the accurate and timely invoicing of customers.
Setting payment collection goals and targets for the department.
Creating and implementing a strategy to improve the collection of outstanding credit.
Implementing collection policies and procedures to avoid excessive outstanding credit.
Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.
Implementing deadlines for invoicing and payment collection.




Negotiating with customers in cases when non-payment occurs.
Preparing monthly feedback reports on payment collections.
Remaining informed of any legislative procedural training regarding debt collection.
Training and mentoring of staff members in the collections department.

KEY INTERACTIONS

Internal Stakeholders
External Stakeholders
Business
Legal
Operation Risk
Field Technical Team
Audit
Risk,
Compliance
Customers
Insurance Providers
Regulatory Authorities
Referral Sources

KEY CHALLENGES
Lack of current contact information.
Disjoint communications.
Lack of self-served solutions.
Meeting compliance requirements.
Lack of automation.
Providing secure communications

KEY SKILLS & BEHAVIOURAL ATTRIBUTES
Experience with accounting software such as Quickbooks and General Ledger and advanced knowledge of MS Excel.
The ability to work accurately and independently.
Valuable ve

📌 Area Collection Manager Coimbatore
🏢 Muthoot Fincorp
📍 Coimbatore