Job Title: Startegic Customer Success Manager
Location: Bangalore
Note: Our customers are in the US, so this may require you to travel and work non-standard hours.
Company Overview:
At Unifize, we are revolutionizing the way life science and manufacturing companies manage processes and innovate. Our eQMS platform accelerates product development and process innovation.
In a world where changing regulatory settings, market competition, customer demands, and technological advancements are constants, Unifize provides the solution to overcome both internal and external constraints that hinder progress.
Please review our extensive case studies and testimonials from customers, who talk about how Unifize is differentiated in the following key areas:
No code process builder
Intuitive, chat-based collaboration
Low-code automation
Standard integrations
AI agentic workflows
You should also check out our medical device landing page as well, including the overview video, to get a sense of how we currently position ourselves.
Role Overview
The role combines customer ownership with structured solution design. You will work directly within the platform to translate business processes into scalable workflows, driving measurable outcomes for customers.
Industry understanding is a plus, but not required.
This role sits at the intersection of customer success, solution design, and platform configuration.
Key Responsibilities
Act as the primary owner and trusted advisor for assigned accounts.
Drive adoption and measurable value through structured workflow design and platform configuration.
Own account health, including renewal readiness, churn risk mitigation, and expansion.
Conduct outcome-focused QBRs aligned to ROI and process improvement.
Identify and execute expansion opportunities across teams and departments.
Proactively identify usage gaps and optimize live implementations.
Develop and deliver targeted training for different user perso