01 Aug
|
PEOPLEOCITY
|
India
L1 Support Engineer
Handle first-line queries via phone, email, or chat.
Assist customers with login, job card creation, invoice generation, and appointment scheduling.
Document issues in the ticketing system (example - Freshdesk/Zendesk/Zoho Desk).
Escalate unresolved issues to L2 support.
Provide role-based guidance (technician, advisor, receptionist, accounts staff).
Requirements
Education: Bachelorâs in IT/Computer Science or related field.
L1: 0â2 years in IT/Customer Support (preferably SaaS).
Familiarity with SaaS platforms, ticketing tools, and CRM systems.
Solid communication skills (English + Hindi/Marathi preferred).
Ability to work in rotational shifts.
L1: First Response Time, Ticket Closure Rate, Customer Satisfaction Score.
📌 Support Engineer Goregaon West (India)
🏢 PEOPLEOCITY
📍 India