Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Palo Alto Networks Firewalls

Positive to have skills : NA
Minimum
5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the system or application. This role is dedicated to maintaining high standards of quality by utilizing excellent communication to ensure the smooth operation of advanced systems. The practitioner carefully identifies client issues and thoughtfully designs effective resolutions, drawing upon extensive knowledge of the product to support seamless functionality and client satisfaction throughout daily interactions.

Roles Responsibilities:
Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.




Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Lead efforts to improve team processes and enhance overall service delivery.
Mentor junior team members to foster qualified growth and skill development.
Coordinate cross-functional communication to ensure alignment on project goals and client needs.

Skilled Technical Skills:

Must To Have Skills:
Proficiency in Palo Alto Networks Firewalls.
Strong understanding of firewall configuration, management, and troubleshooting.
Experience with network security protocols and best practices.
Ability to analyze and resolve complex technical issues related to firewall systems.
Familiarity with monitoring tools and incident response procedures.
Skilled in documenting technical processes and client communications clearly and effectively.
The candidate should have minimum 5 years of experience in Palo Alto Networks Firewalls.
This position is based at our Bengaluru office.
A 15 years full time education is required.

Qualification 15 years full time education

📌 Application Tech Support Practitioner Karnataka
🏢 Accenture
📍 Karnataka