Experience:
At least 10 years of experience working as a Salesforce Business Analyst.
Should have worked as a BA in SF Service cloud for min 3 years and should understand the Service cloud features. Exp in experience cloud , Public Sector Cloud will be a big plus
Salesforce Configuration experience is mandatory
Should be comfortable with working with offshore team.
Applicant is actively working with SFDC in current position or has done so in a recent position.
Minimum certification as Salesforce Administrator, Service Cloud, Sales Cloud, Additional certifications are a plus.
Intermediate knowledge of Salesforce concepts including standard object features, console configuration, workflows, validation rules, Process Builder, Visual Flow, reporting, security settings, role hierarchy, Salesforce Lightning.
Experience supporting or working with a Commercial organization, preferably in the pharmaceutical, medical device, or any other regulatory-controlled industry.

Responsibilities:




Primarily responsible for solutions supporting Customer Experience IT functions such as Customer Care, Product Support, Field Sales, and general commercial operations.
Ability to drive the requirement sessions during the workshop with the customer.
Perform complex business and systems analysis work including requirements gathering/user story creation via information gathering sessions with business users and technical staff.
Develop supporting documentation such as process flows, mockups, and system/technical interface diagrams.
Analyze existing business process to recommend improvements based on an understanding of Salesforce configuration best practice.
Communicate effectively with business users on the status of enhancements and open production support tickets.
Develop comprehensive test plans, coordinate test activities, lead UAT exercises and/or help execute test components.
Assist with development and maintenance of field reports/dashboards using either S

📌 Lead Business Analyst Noida
🏢 Topcoder
📍 Noida