Job Description
Role-L1 Application Support Engineer
Experience - 6 months to 2 yrs
Salary-3.5 to 3.7 LPA
Location- Airoli- Navi Mumbai
POSITIONS- 10 pos
100% Work from Office

Shift- ready for 24*7 shifts
EXCELLENT COMM SKILLS.

Education--BTech, BE, BSC com Sc, OR BCA, MCA (NO DIPLOMA HOLDERS)
NO MECH ENGG, ENTC, ELECTRICAL ENGG, NO FROM NON IT EDUCATION

Candidate Should Have:
Hands-on experience of APM (Application Performance Monitoring)
Experience with APM Monitoring tools like Dynatrace and Remedy knowledge.
Basic understanding of Incident Management
Basic understanding of SLA/KPIs
Basic knowledge of Microsoft Excel
Ability to work from the office
Ability to commute to the office on self-basis
Knowledge of Service Desk operation and tools
Problem-solving skill




Ability to multitask
Keep calm under pressure
Analytical skills
Verbal and written communication skills
Collaboration skills.
Empathy
Flexibility
Active listening
Curiosity
Action-oriented

Roles & Responsibility
Ticket Management, assigning tickets to the right team, regular follow-up
Taking part in incident calls
Ensuring proper handover by team members.
Ensuring proper follow-ups are done on pending alerts
Coordinating with in-house L1, L2 team, and Application Team.
Maintaining positive relationships with clients.
Client Engagement and Team Engagement.

📌 Application Support Engineer Navi Mumbai
🏢 ADI Group
📍 Navi Mumbai