A Guest Service Associate (GSA) – Food & Beverage is responsible for serving guests, maintaining service standards, and ensuring a smooth dining experience in the hotel’s restaurant, banquet, or café.
Guest Service
Welcome and greet guests politely
Take food & beverage orders accurately
Serve food and drinks as per hotel standards
Ensure guest satisfaction and handle basic complaint
Restaurant Operations
Set up tables (cutlery, glassware, linen)
Maintain cleanliness of dining and service areas
Transparent tables and reset for next guests
Assist in buffet or banquet setup
Food & Beverage Knowledge
Explain menu items and make recommendations
Upsell dishes, combos, or beverages
Coordinate with kitchen for special requests
Hygiene & Safety
Follow food safety standards (HACCP basics)
Maintain personal grooming and uniform
Ensure clean-as-you-go practices
Billing & Coordination
Assist in billing or POS entry (if required)




Coordinate with kitchen and bar for timely service
Inform guests about delays or availability
Closing Duties
Clean service stations and equipment
Restock items
Complete daily checklists

Qualification & Skills

Minimum:
12th pass / Hotel Management diploma (preferred)
Fresher or 0–1 year experience

Skills:
Good communication (Hindi + basic English)
Customer service attitude
Teamwork & flexibility
Basic hospitality etiquette

Work Conditions:
Rotational shifts (morning/evening/night)
Standing for long hours
Quick-paced environment (especially during events/banquets)

Pay: ₹8,000.00 - ₹10,000.00 per month

Perks:
Cell phone reimbursement
Food provided
Provident Fund

Work Location: In person

📌 Guest Service Associate Raipur (India)
🏢 Sunita Global Ltd. (Hotel Tulip Arena)
📍 India