Role & responsibilities
Proficiency in installing troubleshooting AMI products, servers-Linux, Windows.
Understand field operation use cases and ability to feed current use cases into the system through documents.
Ability to keep track of changes/deviations done during deployments and ensure to in-built the same for future deployments
Positive communication skills to articulate field problem scenarios and act as a bridge for customer and R&D; team
Valuable analytical skills to provide detailed data for R&D; teams to troubleshoot beyond L2.
Continuous learning attitude to grasp multiple products, technologies and changes.
Ability to understand logs, events and error details from AMI products and servers
Understand deployment documents/specs, user manuals and ability to enhance troubleshooting documents (FAQs) for live field scenarios
Showcasing AMI product demos, MIS Report generation for customer
📌 Support Engineer 2 Rajasthan
🏢 Genus Power Infrastructures
📍 Rajasthan
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