Job Summary

Ethos is in search of a seasoned Trainer responsible for delivering and supporting training programs aimed at enhancing the efficiency and success of our employees. The ideal candidate will possess a background in Customer Service and/or call center operations. In this role, the Trainer will lead regular training sessions to uphold company policies and legal standards, with a key emphasis on the growth of recent team members. Reporting directly to the Senior Manager of Customer Experience Strategy, this position plays a pivotal role in fostering a skilled and compliant workforce.

Duties and Responsibilities
Assess current training programs and make recommendations to improve their effectiveness
Assess internal employee skill levels and competencies, by conducting needs analysis, monitoring participant progress during training, recommending program changes and tracking results
Coach and monitor recent employees to increase their effectiveness
Administer progressive discipline to current employees regarding attendance and performance requirements, as needed
Provide tracking/reporting to management on training program progress, new hire development,



and course effectiveness
Ensure all materials, programs, and solutions for training are up-to-date and relevant to current business practices and market standards

Qualifications and Skills
3+ years of experience in Call Center, Training Development, and/or Leadership
3+ years of experience in training and development
Leadership training experience, a plus
College Degree or equivalent work experience
Strong communication skills - both oral and written
Extensive knowledge of Customer Service and Life Insurance a plus
Proven ability to build engaging and scalable training programs (bonus if youve worked with tools like Lessonly or Notion)
Ability to build curriculum and create engaging learning materials
Excellent verbal and written communication
LI-Onsite
LI-PA1

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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