Wzatco Projectors is seeking an experienced Technical Support Executive for our technical support team. This role combines solid technical knowledge of consumer electronics with process improvement, and customer experience ownership.
Provide advanced technical support to customers for WZATCO projectors and accessories through phone, email, and chat.
Troubleshoot and resolve hardware, firmware, connectivity, application, and setup-related issues using effective diagnostic techniques.
Coordinate with engineering and product teams to resolve recurring technical issues and improve product performance.
Handle customer escalations received from e-commerce platforms such as Amazon, Flipkart, and the company website.
Ensure high customer satisfaction by providing timely resolutions and minimizing product return rates.
Analyze support tickets, product returns, and customer feedback to identify trends and recommend process improvements.
Continuously improve post-sales support processes to enhance customer experience, service quality, and customer trust.