Job Description:

Position: CRM Executive
Department: Sales & Marketing / Customer Experience
Industry: Paint Manufacturing
Location: Faridabad, Haryana (or relevant location)

Key Responsibilities
Customer Engagement & Retention
Build and maintain robust relationships with existing clients, distributors, and dealers.
Serve as the key point of contact for high-value customers and handle escalations.
Follow up on customer satisfaction post-delivery or service.
CRM Software & Data Management
Operate CRM platforms like Salesforce, Zoho CRM, SAP CRM, etc., tailored to the company’s size and budget.
Maintain up-to-date and accurate records of customer interactions, orders, and feedback.
Analyze customer data to identify trends and suggest improvements.
Order Management & Coordination
Coordinate with the production and logistics teams to ensure timely delivery of paint products.
Track orders,



dispatches, and returns in coordination with SAP/ERP teams.
Provide customers with regular updates on their order status.
Feedback & Complaint Resolution
Record and resolve customer complaints regarding paint performance, delivery, packaging, etc.
Initiate root-cause analysis for recurring issues and propose corrective actions.
Campaigns & Loyalty Programs
Design and execute campaigns to improve dealer engagement and loyalty.
Offer schemes, promotions, or incentives based on customer behavior and buying patterns.
Reporting & Insights
Generate weekly/monthly CRM reports: churn analysis, sales funnels, NPS, etc.
Provide insights to the marketing and product teams for improvement.

📌 Crm Coordinator Faridabad
🏢 Right Advisors
📍 Faridabad