Job Purpose

The role is responsible for defining and driving DMS AI strategy. Establish and lead the AI Projects PMO DMS transformation. Delivering key DMS Tech Transformation projects:
AI Voice bot across various call types
Agentic model for Reforecasting Capacity Planning
Agentic workflow for Free Collection, Gen-AI Calling, Allocation and Refer-out
Smart summary info and triggers for better performance management and early resolution
End to End Agentic DIY workflow for Partner Onboarding
Bounce cure counselling using Gen-AI calling

Duties and Responsibilities

A Key Accountabilities for the Role
Identifying use cases by working with business teams
Evaluate AI capabilities in the market to solve for use case / build solution inhouse by working with technology team
Manage end to end implementation of the capability and delivery of use case
Track, monitor effectiveness of implementation of AI capabilities and drive adoption of capabilities across the organization
Drive cost benefit analysis and value analysis for the organization to pick up relevant AI capabilities
Enable cost save,



revenue generation, productivity enhancement and quality due to AI intervention."

B Additional Accountabilities
Monthly Tracker, MNL, KRA KPIs tracking publishing to relevent stakeholders in timely manner.

Key Decisions / Dimensions
Prioritization and sequencing; capacity allocation.

Major Challenges
Aligning diverse stakeholder requirements into a single, feasible increment
Managing dependencies across multiple systems/settings
Ensuring quality and compliance within tight release windows

Required Qualifications and Experience

a) Qualifications
B.E./B.Tech or equivalent

b) Work Experience
1218 years experience in AI leading PMO/portfolio governance in BFSI or largescale tech change.
Solid financial acumen, vendor governance, and executive stakeholder management.
Demonstrated delivery assurance across complex, crossfunctional programs.
Hands on experience in ZBB, BPR/DPR, Draw.io process mapping.

📌 Deputy National Lead Tech Transformation Maharashtra
🏢 Bajaj Finance
📍 Maharashtra