Primary Purpose

To engage with guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

Major Skills And Accountabilities Of Position
Should have proficiency in MS Office, able to navigate through Company systems, Calm, effective, and organised with excellent attention to detail.
Should have excellent personal presentation and communication skills.
A passion for delivering exceptional levels of Guest service

Duties and Responsibilities
Checking guest arrival reports in advance of VIP Guests, check-in and coordinate with Housekeeping on room allocations.
Welcoming guests, handling special room assignments and serving as an escort to the guest room.
Ensuring all rooms meet the highest quality standards and include all requested amenities before guest arrival.
Managing the Guest Relations Desk in the hotel lobby.




Serve as the main point of contact for guests and ensure hotel departments are fully briefed on Guest requirements.
Being updated on hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

Experience And Qualifications

Should be a Hotel Management Graduate or equivalent.

Experience in hotel, leisure with experience of 3+ years.

Previous experience in a similar role

Minimum Qualification : Should be a Hotel Management Graduate or equivalent.

Accommodation provided

Pay: ₹50,000.00 - ₹65,000.00 per month

Perks:
Provident Fund

Application Question(s):
Are you comfortable relocation to Lonavala?
What is your salary expectation?
When can you start?
Where are you currently located?

Experience:
Guest relations in 5 star Hotel or relevant: 2 years (Preferred)

Work Location: In person

📌 Guest Relationship Manager Hotel Pune
🏢 Clean Charm
📍 Pune