Associate customer success manager role is responsible for overseeing, forecasting, and closing
subscription renewals in their assigned book of business.
You will have direct engagement with customers, work collaboratively with the overall account
team consisting of Sales, Customer Success, Services and Support. Your primary goals will be to
maximize retention, minimize churn, and uncover upsell/cross-sell opportunities for recent products
and services
Responsibilities
Description
Manage and own a high-volume, transactional SaaS renewals portfolio , ensuring timely and accurate contract execution.
Engage proactively with customers approximately 120 days prior to subscription expiration to discuss renewal terms, pricing,
and value realization.
Propose and position service renewals, training credits, and premium support packages to drive customer success and retention.
Identify and execute co-terming prospects to streamline customer transactions and simplify contract management.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.