Key Responsibilities

1. 1. Customer Feedback Management: Proactively make outbound calls to existing customers to gather feedback on the services provided. Document feedback from customer and identifying areas for improvement and report feedback to relevant departments.
2. Inbound Call Management: Respond promptly to incoming calls, address customer inquiries and resolve grievances efficiently. Maintain a high level of professionalism and courtesy during interactions with customers.
3. Documentation and Record Keeping: Accurately document all inbound inquiries and client grievances and maintain comprehensive database. Ensure proper filing and organization of customer-related documentation for easy retrieval and analysis.
4. Payment Follow-ups: Conduct systematic follow-ups on pending payments, utilize system-generated messages to streamline the payment process. Collaborate with the finance department to ensure timely resolution of payment-related issues.
5. Client Insights Gathering: Design and conduct client surveys to gather insights into preferences, needs, and overall satisfaction. Analyse the surveyed data to identify trends and patterns, provide actionable recommendations for enhancing customer experience.
6. Annual Client Renewals: Manage the annual client renewal process, ensuring timely communication with clients about contract renewals. Work closely with the sales and account management teams to secure client renewals and address any concerns.
7.



Lead Assignment: Understand the requirements of leads generated and inquiries received. Effectively assign leads to the sales team based on client needs and preferences, ensuring a seamless transition from inquiry to the sales process.
8. Qualifications: Bachelor's and Master's degrees in sales, marketing, BBA, B. Com, MBA or any other relevant academic background.
9. Experience: Should have a work experience of at least 0.5 to 1 year of relevant work experience.
10. Skills: Should be proficient at using Microsoft Office and Customer Relationship Management Software
11. Experience: Proven work experience as a Customer Service Representative, sales or communications.
12. Language: Should be fluent in English (written and oral communication), Gujarati (Oral) and has robust analytical, and comprehensive skills.
13. Skills: Ability to multitask, prioritize, and manage time effectively.
14. Skills: Should have interpersonal skills, active listener, and a team player.

Salary Expectations: The annual salary range is 3.36-4.20 per annum. The exact salary is subject to the candidate's experience, motivation and calibre.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Relationship Executive (Gujarat)
🏢 Durogreen Waste Management
📍 Gujarat