Hi,

We are hiring for one of India's leading IT & consulting organizations for the position of International HR Services Team Lead Role.

Summary

An International HR Services Team Lead manages a team of HR professionals responsible for supporting employees across multiple countries, focusing on international operations such as payroll, compliance, and onboarding. They drive service excellence, oversee 24x7 operations, ensure regulatory compliance, and mentor staff to improve efficiency and employee experience.

- To Apply for above International HR Services Team Lead, WhatsApp 'Hi' @ (phone hidden)

- When Asked For The job Code, Type: Job Code # 51

Key skills

- Minimum 7 years of HR Operations / Shared Services experience supporting international geographies
- At least 1 years in a Team Lead or supervisory role.
- Strong expertise in Workday (core HR, letter generation, contracts, compensation, and absence management).
- Hands-on experience in ServiceNow or similar ticketing tools.
- Strong understanding of HR processes, compliance, and documentation standards.
- Any Graduate

Key Responsibilities

- Lead, mentor, and develop a team of International HR Services Associates and other HR operations staff.
- Manage team performance, conduct regular 1:1s, set goals, and provide feedback and coaching.
- Oversee workforce planning, shift scheduling, and ensure adequate coverage for 24x7 operations.
- Foster a positive, inclusive, and high-performance team culture. Service Delivery & Operations
- Oversee end-to-end employee lifecycle management for international geographies.




- Ensure timely and accurate processing of HR transactions in Workday and ServiceNow.
- Review and approve letters, documentation, and compensation changes prepared by the team.
- Ensure compliance with local and international HR policies, audit requirements, and data privacy standards. Stakeholder & Client Management
- Act as the escalation point for complex HR queries and issues from employees, managers, and HR business partners.
- Build and maintain strong relationships with internal stakeholders across regions.
- Represent the team in cross-functional meetings and projects. Quality, Compliance & Reporting
- Drive regular audits of HR data and processes to ensure accuracy and compliance.
- Monitor and report on team KPIs, SLAs, and service quality metrics.
- Identify process gaps and lead continuous improvement initiatives.
- Support transitions, knowledge transfer (KT), and onboarding of new team members.
- Collaborate with other HR teams (e.g., EDG, HR Ops) as needed.
- Ensure team agility to extended work hours and changing business needs.
- Exceptional attention to detail, proofreading, and quality control skills.
- Ability to manage high volumes of tasks while ensuring accuracy and timeliness.
- Robust critical thinking, problem-solving, and decision-making skills.
- Excellent written and spoken English communication skills; ability to manage diverse stakeholders.
- Added advantage: Experience in running Python scripts to automate employee filings, audit processes, and letter generation.
- Excellent communication, stakeholder management, and problem- solving skills.
- High attention to detail, quality control, and compliance mindset.

📌 Team Lead : International HR Services : Max 11 LPA: Apply Now (Mumbai)
🏢 Outpace Consulting Services
📍 Mumbai