Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Service Delivery Operations Team Lead

Qualifications:Any Graduation

Years of Experience:7 to 11 years

Intelligent Operations centers.

What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for
- Ability to perform under pressure
- Adaptable and flexible
- Problem-solving skills
- Agility for quick learning




- Ability to work well in a team

Roles and Responsibilities:
- In this role you are required to do analysis and solving of moderately complex problems
- May create recent solutions, leveraging and, where needed, adapting existing methods and procedures
- The person would require understanding of the strategic direction set by senior management as it relates to team goals
- Primary upward interaction is with direct supervisor
- May interact with peers and/or management levels at a client and/or within Accenture
- Guidance would be provided when determining methods and procedures on new assignments
- Decisions made by you will often impact the team in which they reside
- Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
- Please note that this role may require you to work in rotational shifts

Qualification Any Graduation

📌 Service Delivery Operations Team Lead- Voice (Maharashtra)
🏢 Accenture
📍 Maharashtra