- Handle customer inquiries, resolve issues, and provide solutions via , emails, or chats.
- Identify potential fraud cases and escalate them to the appropriate authorities for further investigation.
- Provide exceptional customer support by addressing concerns in a timely and professional manner.
- Collaborate with internal teams to resolve complex disputes and ensure customer satisfaction.
Job Requirements :
- 1-12 years of experience in BPO/Call Centre setting/Any enviroment.
- Good communication skills for effective interaction with customers over phone/email/chat.
- Ability to identify fraudulent activities and take necessary actions to prevent financial losses.