JOB DESCRIPTION

Job Title: Process Manager (L7M to L5M)

Department: Sales Rewards

Reports to: Process Lead

Location: Mumbai

1: Job Purpose Statement

To Oversee the employee incentive management programme, design various employee contest and end to end rewards and recognition for on role and off role employees across various business channels of Mahindra Finance.

2: Duties & Responsibilities

- Design incentive policy in co-ordination with department head
- Pre-simulate the outcome of the RBMI policy from financial and productivity point of view
- Collaborate with business for required data set to formulate the policy parameter.
- Collaborate with cross functional teams to execute internal processes.
- Configure the designed RBMI/ Incentive policies in the system
- Validate the same and release it for internal accounts and audit functions
- Comply with the Standard operating guidelines established by the CBO.
- Address the grievances raised by employees related to their incentive or RBMI
- Provide strategic data sets to the reporting manager about the activities undertaken.
- Contribute to automating the processes.
- Drive and engage employees on the application for their performance tracking
- Conceptualise and Launch contest from time to time to achieve the business goals
- Drive the business campaigns effectively across all the channels
- Launch privilege rewards and recognition programme across business functions.
- Manage domestic and international tours

3:



Organisational Relationship

4: Key Challenges

- Energetic decision making and problem-solving attitude.
- Communication with all the stakeholders.
- Identify the early indicators of the system to meet the end object.
- Strict adherence to timelines
- Collaboration with group functions and other functions across the company for effective execution of the R&R; activity

5: Decision Making Authority

- Financial deviation occurring on account of the process deviation.
- Deviation in timelines from the set SOP

6: List of internal and external stakeholders the role is expected to interact with to execute duties effectively

- Internal Business Head, Process Lead, Process Executive and various HO Teams
- External – None

7: Job Requirements

Professional Qualification

Knowledge

Skills

Competencies

- Graduate

from

Institute of

event

management

will be an

added

advantage

- 5+ years of experience

- Familiar with banking and lending industries
- Sales incentive structures
- Rewards program design
- CRM and performance tracking
- Compliance and audit standards

- Communication
- Excel and PowerPoint
- SQL knowledge (Added advantage) •
- Awareness about low code and no code solution preferred

- Effective collaborator
- Effective communicator
- Hands on experience in working with BFSI operations.
- SQL knowledge will be an added advantage
- Knowledge of excel
- Awareness about low code no code solution preferred

📌 Process Manager (Mumbai)
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📍 Mumbai