02 Aug
|
Lumina Datamatics
|
Maharashtra
02 Aug
Lumina Datamatics
Maharashtra
Roles and Responsibilities :
- Handle customer inquiries and resolve issues through phone calls, emails, or chats in a timely and professional manner.
- Process customer requests for products/services, handle complaints, and provide solutions to their queries.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets set by the company for quality metrics such as first call resolution rate, average handling time, etc.
Job Requirements :
- 2-10 years of experience in an International BPO/Call Centre environment.
- Excellent communication skills with ability to work effectively in a quick-paced environment.
- Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
📌 International Voice Process Executive (Maharashtra)
🏢 Lumina Datamatics
📍 Maharashtra