- Handle customer inquiries via phone calls, emails, or chats to resolve their queries related to e-commerce products and services.
- Process transactions, answer questions about product features, pricing, and availability.
- Provide accurate information on product specifications, returns policies, and shipping details.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 2-10 years of experience in an international voice process environment (US Voice Process).
- Strong communication skills with excellent verbal fluency in English language.
- Ability to work effectively in a quick-paced environment with multiple priorities simultaneously.
📌 Ecommerce Client Support (Maharashtra)
🏢 Lumina Datamatics
📍 Maharashtra
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