Job Summary

We are looking for a customer-focused and enthusiastic Call Center Agent with at least 1 year of experience in handling inbound and outbound calls. The ideal candidate should have excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer service.

Key Responsibilities

- Handle inbound and outbound customer calls professionally.
- Resolve customer queries, complaints, and requests in a timely manner.
- Provide accurate information about products, services, and processes.
- Record customer interactions and maintain accurate call logs in the CRM system.
- Follow up with customers to ensure complete resolution of issues.
- Meet daily, weekly, and monthly performance targets (call quality, productivity, and customer satisfaction).
- Escalate complex issues to the appropriate department when required.
- Maintain a high level of professionalism and customer satisfaction at all times.
- Adhere to company policies, processes, and quality standards.

📌 Call Center Agent (Uttar Pradesh)
🏢 Indev Consultancy
📍 Uttar Pradesh