Job Summary

We are seeking an experienced and dynamic Sales Trainer to design, deliver, and evaluate training programs for sales teams in a BPO setting. The ideal candidate will be responsible for onboarding new hires, conducting refresher training, improving sales performance through coaching, and ensuring employees achieve business KPIs.

Key Responsibilities

- Conduct induction and onboarding training for new sales associates.
- Deliver product, process, and sales skills training.
- Train agents on consultative selling, objection handling, upselling, cross-selling, and closing techniques.
- Conduct mock calls, role plays, and live call coaching sessions.
- Identify performance gaps through call audits and sales reports.
- Design and deliver refresher and behavioral training programs.
- Collaborate with Operations, QA, and Team Leaders to improve team performance.
- Develop training content, presentations, assessments, and SOPs.




- Track training effectiveness using metrics such as conversion rate, productivity, quality scores, and customer satisfaction.
- Maintain training records, attendance, certifications, and performance reports.
- Stay updated on product changes, market trends, and sales best practices.

Required Skills

- Excellent communication and presentation skills.
- Strong knowledge of BPO sales processes and call center operations.
- Expertise in sales techniques, objection handling, and customer engagement.
- Ability to coach, mentor, and motivate teams.
- Strong analytical and reporting skills.
- Proficiency in MS Office (Excel, PowerPoint, Word).
- Experience with CRM and Learning Management Systems (LMS) is an added advantage.

📌 Trainer (Uttar Pradesh)
🏢 ICCS
📍 Uttar Pradesh