Role & responsibilities :

- To ensure smooth coordination & delivery of all services within the Spoke location
- Daily collation of existing & recent service requests from communication center (Hub) for all Max@Home service lines
- Ensure timely dispatch of medication packages from hospital pharmacy within agreed TAT
- Overall coordination & daily acknowledgment of pathology samples at hospital labs
- Ensure availability of staff as per service requirements and escalate all issues to HODs and Area manager
- Daily allocation of transport for all front end delivery staff (GDA/ Nurse / Physiotherapist) as per Max@Home transportation policy
- Efficiently maintain daily transport records for all services deployed within Spoke location
- Daily billing & collection of payment from customers / riders
- Reconciliation of payment with Max@Home (Hub)



or Hospital finance team for all service lines
- Support Area Manager Max@Home (Spoke) in creating & improving processes & protocols for smooth operations in delivery of services
- Quick and proactive in providing assistance and support to patients for better customer service.
- handling Spoke cell immaculately
- Identify scope of improvements at all customer touch point.
- Prepare all MIS/ Analysis related to all Max@Home patients within Spoke location
- Accountability for timely registration and closure of complaints

Interested candidates can share resume at [email protected]

📌 Unit Coordinator-Mumbai (MAX@Home) (New Delhi)
🏢 Max Healthcare
📍 New Delhi