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1.Drive quality improvement with a sales-first mindset, ensuring compliance while positively impacting conversion and revenue.

2.Perform deep-dive call analysis to identify sales leakage, objection-handling gaps, and script adherence issues.

3.Provide actionable feedback to agents, trainers, and ops through structured coaching notes and call examples.

4.Work closely with Training, Ops, and Product teams to improve scripts, call flows, and customer journeys.

5.Participate in calibration sessions to align quality standards with business and sales goals.

6.Track and report quality trends, defect themes, and RCA with clear recommendations and closure tracking.

7.Ensure process, regulatory,



and compliance adherence across all Telesales interactions.

1.Solid understanding of Telesales dynamics, customer objections, and conversion levers.

2.Hands-on experience in call auditing, feedback delivery, and coaching support.

3.Good analytical skills to interpret quality dashboards, call disposition data, and trends.

4.Strong communication skills with the ability to influence agents and stakeholders.

5.Comfortable working in a fast-paced, target-driven environment.

6.Proactive mindset with ownership and problem-solving attitude.

📌 Quality Analyst - Sales (Uttar Pradesh)
🏢 TATA 1 MG
📍 Uttar Pradesh