Location: PwC Acceleration Center, Bangalore (Bengaluru)

Work Mode: Work from Office

Shift: Night shift (US time zones) openness to night shift is required

Experience: 59 years (relevant payroll experience)

Employment Type: Full-time

About the role:

The Senior Associate, Global Payroll will deliver accurate, timely, and compliant payroll services for multi-country populations with a strong focus on US. The role partners closely with HR, Finance, and third-party vendors, and leverages enterprise HR/payroll platforms (Oracle), Time & Attendance tools (UKG/Kronos), and case management (ServiceNow) to meet SLAs and drive continuous improvement.

Key responsibilities

- End-to-End payroll processing across multiple countries: data ingestion, validations, gross-to-net calculations, controls, approvals, and disbursements.
- North America focus: Execute US payroll cycles across multiple states/provinces and frequencies; handle pre/post payroll checks, time corrections, retro/adjustments, garnishments, and year-end activities (e.g., W-2/T4).
- Systems & Tools: Execute payroll using Oracle Fusion Payroll, integrate time files and schedules from UKG (Kronos); manage cases and knowledge articles in ServiceNow.
- Compliance & Controls: Adhere to country-specific statutory rules, tax withholdings, audit requirements, and internal control frameworks; maintain audit-ready documentation and SOPs.
- Reconciliations & Reporting: Prepare payroll journals, GL interfaces, funding files (ACH/EFT), variance analyses, dashboards, and ad-hoc reports; resolve discrepancies proactively.
- Service Delivery: Manage ticket queues and stakeholder communications; meet or exceed SLAs for accuracy, timeliness, and responsiveness.
- Vendor & stakeholder management:



coordinate with external payroll providers and internal cross-border teams; escalate and remediate issues with clear root-cause analysis.
- Continuous Improvement: Identify process gaps and automate where possible (e.g., templates, validations, file transformations); contribute to knowledge base and training.

Required qualifications & Skills

- 5 TO 9 years of hands-on core payroll operations experience, including global payroll

exposure.

- Proficiency in at least one major payroll platform: Oracle Fusion Payroll.
- Working knowledge of UKG/Kronos (time & attendance/workforce management).
- Experience using ServiceNow for case/ticket management and knowledge articles.
- US payroll knowledge/experience (multi-state/province) is an advantage.
- Advanced MS Excel skills (lookups, pivots, data validations); solid data integrity

mindset.

- Excellent written and verbal communication; ability to work cross-functionally and train the associates.
- Willing and able to work a night shift aligned to North American time zones.
- Payroll Certification – FPC/CPP would be an added advantage

Behavioral Competencies

- Detail-oriented with a strong control mindset and ownership of outcomes.
- Client-service orientation with the ability to prioritize under tight deadlines.
- Collaboration and inclusion across global, multi-disciplinary teams.
- Continuous learning and improvement orientation.

Education

- Bachelor’s/Master degree in Commerce, Accounting, Finance, HR, or related field (or equivalent experience).

What you’ll work with

Technologies: Oracle Fusion Payroll, UKG/Kronos, ServiceNow, MS Excel

Processes: Global payroll cycles, T&A; integrations, GL/recons, compliance, vendor governance, audits

📌 US Payroll - Oracle (Karnataka)
🏢 PwC
📍 Karnataka