Role & responsibilities

1. Technical Service & Quality Control

- Perform comprehensive Laptop & PC repairs (Hardware & Software).
- Handle Software Installations, OS formatting, and driver configurations.
- Refurbished Stock QC: Perform weekly Quality Control tests on all refurbished laptop stock; ensure all units are maintained in "ready-to-display" condition.
- Added Advantage: Candidates with Chip-level service skills will be given preference.

2. Process & Documentation (SOP)

- Call Sheet Management: Maintain accurate logs for every service call from "Check-in" to "Delivery."
- Asset Security: When receiving a device, meticulously document all accessories (chargers, bags, RAM/HDD specs) to ensure 100% accurate return to the customer.
- Workflow: Strictly follow the company SOP (Standard Operating Procedure) and checklist for every machine.

3. Customer & Admin Coordination





- Status Updates: Proactively notify customers via phone/message at three stages: Service Check-in, Process Update, and Ready for Delivery.
- ETA Management: Provide realistic timelines for repairs and ensure deadlines are met.
- Logistics: Manage visitor logs, courier arrivals, and related notifications for the service center.

Preferred candidate profile

- Experience: Proven track record in laptop troubleshooting and repair.
- Communication: Fluent in local language; ability to explain technical issues clearly to customers.
- Organized: Must be comfortable following checklists and maintaining digital/physical logs.
- Location: Ability to commute to Kovilambakkam, Chennai.

📌 Laptop Service Engineer (Tamil Nadu)
🏢 Implementers Retail India
📍 Tamil Nadu