The Operations Manager is responsible for managing the complete project lifecycle of elevator supply and installation. This includes coordinating with the production team in Germany, supporting sales activities, managing customer relationships, overseeing project execution, ensuring successful installation, and obtaining customer feedback to ensure high levels of client satisfaction.
Key Responsibilities
Procurement & Production Coordination
- Coordinate with the production team in Germany for elevator orders place and manufacturing schedules.
- Monitor production progress and ensure timely delivery of elevators.
- Communicate technical specifications and project requirements with the production team.
Sales & Client Management
- Support the sales team in preparing quotations, proposals, and project documentation.
- Coordinate with clients throughout the sales process.
- Build and maintain strong customer relationships.
- Ensure customer requirements are clearly communicated to internal teams.
Project & Installation Management
- Plan and coordinate elevator delivery and installation schedules.
- Work closely with installation teams to ensure projects are completed safely, on time, and within budget.
- Monitor project progress and resolve operational issues promptly.
- Ensure compliance with company quality and safety standards.
Customer Coordination
- Serve as the primary point of contact between the company and clients.
- Provide regular project updates to customers.
- Handle customer inquiries and coordinate solutions with internal departments.
After-Sales Service
- Obtain customer feedback after installation completion.
- Address customer concerns and coordinate with service teams for timely resolution.
- Maintain long-term customer relationships to ensure satisfaction and repeat business.
Reporting & Documentation
- Maintain project records, purchase orders, installation schedules, and customer documentation.
- Prepare operational reports for management.
- Track project milestones and ensure timely completion.
Qualifications
- Bachelor's degree in Engineering, Business Administration, Operations Management, or a related field.
- 1-2 years of experience in operations, project coordination, or elevator/industrial equipment management.
- Experience working with international suppliers or production teams is preferred.
- Robust communication and coordination skills.
- Excellent problem-solving and organizational abilities.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and ERP/CRM systems is an advantage.
Key Skills
- Operations Management
- International Coordination
- Client Relationship Management
- Sales Coordination
- Production Planning
- Project Management
- Installation Coordination
- Customer Service
- Negotiation Skills
- Time Management
- Communication Skills
- Team Collaboration
Preferred candidate profile
Gender : Male
location : Besant Nagar, Chennai.
Contact No : (phone hidden)
📌 Operations Manager (Tamil Nadu)
🏢 MARK HOME AND LIVING
📍 Tamil Nadu
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