At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.
What s in it for YOU
1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD perks
6. Commitment to the overall development of an employee through comprehensive learning development framework
Role Purpose
To ensure timely and accurate fraud alert decisioning to prevent and detect frauds, ensure adherence to regulatory compliance and deliver appropriate customer experience.
1. Analyze applications/transactions for patterns to unearth frauds make decisions / judgements to approve/decline the applications or block / unblock cards
2. Communicate with the applicant / customer to understand the patterns make judgments to approve/decline the applications or block / unblock cards
3.
Report/Share Fraud Modus Operandi observed with the analytics team management for early detection prevention of frauds through appropriate rule coding
4. Ensure adherence to regulatory compliance on KYC and transaction monitoring
5. Fraud awareness to customers to safeguard them against potential fraud threats
6. Action suspected fraud alerts while delivering the best levels of customer experience
Process Excellence:
1. Ensure application and transaction fraud alert decisioning for low/ medium risk cases
2. Ensure adherence to process SOPs customer contact policies
Measures of Success
1. Productivity (No. of cases decisioned in a day) as per MOU
2. Fraud Decisioning Accuracy
3. Fraud Catch Rate
4. False Positive Rate
5. Fraud trends highlighted and process improvement opportunities suggested
6. Process Adherence as per MOU
Technical Skills / Experience / Certifications
1. Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems and KPI
2. Experience of documenting case facts
Competencies critical to the role
1. Analytical Ability and Problem Solving
2. Decisiveness
3. Listening skills
4. Process Orientation
Qualification
Graduate in any discipline from a reputed and recognized institute / University
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Executive - Falcon (Tamil Nadu)
🏢 Sbi Card
📍 Tamil Nadu
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