Key Account Manager (KAM)

About GAD's Coaching & Consulting Pvt. Ltd.:

GAD's Coaching & Consulting Pvt. Ltd. (GCC) is one of India's leading leadership coaching, executive development and business transformation organizations.

We partner with organizations to build exceptional leaders, strengthen organizational capability and accelerate business growth through executive coaching, corporate training, leadership consulting and strategic transformation initiatives.

Our Journey:

- Trusted by 900+ corporate clients
- Served organizations across India, Middle East, Southeast Asia, Europe and North America
- Coached and mentored 20,000+ leaders
- Trained 75,000+ managers and professionals
- Delivered 1,200+ leadership programs, consulting engagements and keynote sessions
- Recipient of 20+ National & International Awards
- Led by Gerald Arun Dass, internationally recognized Executive Coach, Leadership Consultant and Business Strategist.

Position Overview:

We are looking for a highly driven, relationship-oriented and commercially astute Key Account Manager to build, nurture and expand long-term partnerships with our corporate clients.

The role is not limited to sales. It involves understanding business challenges, identifying growth opportunities, managing strategic client relationships, ensuring exceptional service delivery and driving sustainable revenue growth across our leadership consulting and corporate learning portfolio.

The successful candidate will work closely with CEOs, CXOs, HR leaders, Learning & Development teams and Business Heads from leading

organizations.

Key Responsibilities:

Client Relationship Management

- Develop and manage long-term relationships with assigned corporate accounts.
- Build trust with senior stakeholders including CEOs, CHROs, CXOs, Business Heads and Learning Leaders.
- Serve as the primary point of contact for key clients.
- Ensure exceptional client satisfaction and responsiveness.
- Conduct periodic business review meetings with clients.
- Maintain continuous engagement to strengthen strategic partnerships.

Business Development Within Existing Accounts

- Identify cross-selling and upselling opportunities.
- Expand engagement across multiple business units and locations.
- Introduce new leadership development, coaching and consulting solutions.
- Drive account growth through strategic relationship management.




- Build multi-year engagement opportunities.

Strategic Account Planning

- Prepare annual account growth plans.
- Understand client business priorities and organizational goals.
- Map decision-makers and key influencers.
- Develop account-specific engagement strategies.
- Identify future consulting and transformation opportunities.

Proposal & Commercial Management

- Coordinate preparation of proposals and presentations.
- Participate in solution discussions with clients.
- Support commercial negotiations.
- Follow up on proposals until closure.
- Ensure timely contract execution.

Program Coordination

- Work closely with internal consulting and delivery teams.
- Ensure smooth execution of projects.
- Monitor project timelines and client expectations.
- Coordinate feedback collection and continuous improvement.
- Resolve client concerns promptly and professionally.

Customer Success

- Measure client satisfaction and business impact.
- Monitor renewal opportunities.
- Increase repeat business.
- Build long-term client loyalty.
- Maintain high Net Promoter Scores (NPS).

Market Intelligence

- Track industry trends and emerging business challenges.
- Monitor competitor offerings.
- Identify opportunities for new consulting solutions.
- Share customer insights with leadership for innovation and service enhancement.

Skills Required:

- Excellent relationship-building skills.
- Solid business communication and presentation skills.
- Commercial acumen and negotiation ability.
- Strategic thinking and problem-solving capability.
- Customer-first mindset.
- High emotional intelligence.
- Strong stakeholder management skills.
- Ability to engage senior corporate leaders confidently.
- Excellent planning and organizational skills.
- Strong follow-up and execution discipline.
- Proficiency in Microsoft Office and CRM systems.

Preferred Experience:

Experience in one or more of the following industries is preferred:

- Leadership Consulting
- Corporate Training




- Executive Education
- HR Consulting
- Business Consulting
- Learning & Development
- Enterprise Sales
- B2B Services
- Professional Services

Educational Qualification

- Bachelor's Degree (Mandatory)
- MBA in Marketing, HR, Business Management or related discipline (Preferred)

Experience

- 38 years of experience in Key Account Management, Corporate Sales, Client Relationship Management or Business Development.
- Experience handling enterprise or strategic accounts is preferred.

Key Performance Indicators (KPIs)

Revenue Growth

- Annual revenue generated from assigned accounts.
- Upselling and cross-selling success.
- Renewal and repeat business percentage.

Client Success

- Client satisfaction score.
- Net Promoter Score (NPS).
- Client retention rate.
- Number of strategic account reviews conducted.

Business Development

- Number of new opportunities created within existing accounts.
- Proposal-to-conversion ratio.
- Growth in average account value.
- Expansion into new business units or geographies.

Operational Excellence

- Timely proposal submissions.
- Accuracy of CRM updates.
- Internal coordination effectiveness.
- Resolution time for client issues.

What We Offer:

Joining GAD's Coaching & Consulting means becoming part of a mission to transform organizations through leadership excellence and business growth.

You will work directly with CEOs, CXOs, HR leaders and business decision-makers across leading companies, contributing to high-impact consulting and leadership transformation initiatives.

The role offers exposure to enterprise consulting, strategic client management, executive interactions and significant opportunities for professional growth and career advancement.

Who Will Succeed in This Role?

We are looking for someone who:

- Thinks like a business consultant, not just a salesperson.
- Builds trust before selling.
- Understands client business challenges and offers meaningful solutions.
- Enjoys working with senior leaders and decision-makers.
- Takes ownership of client success and long-term partnerships.
- Is proactive, commercially driven and committed to delivering excellence.

Shortlisted candidates will participate in business case discussions and client relationship simulations as part of the selection process.

📌 Key Accounts Manager (Tamil Nadu)
🏢 GAD's Leadership Foundation
📍 Tamil Nadu