Job Title: Customer Success and Account Manager

Company: Intellicar Telematics Pvt Ltd

Contract Type: Permanent

Location: Bengaluru & Gurgaon

Industry: Telematics, IoT & Big Data

Region: Pan India

Start Date: Immediate

Job Responsibilities:

Pre-Sales:

- Gather client requirements by effectively liaising with the client and Intellicars Sales team.
- End to end ownership of proof-of-concept delivery – plan, develop, organize, and deliver

demos.

- Respond to RFIs / RFPs from Government sector clients.
- Create and maintain SoWs for all client projects.
- Provide client feedback about Intellicar products to the Engineering team.

Customer Success:

- Develop and maintain strategic long-term relationships with clients to accomplish organic

growth and company objectives.

- Ensure current client on boarding is executed seamlessly.
- Research and understand key client requirements.
- Map client decision making process and analyze relationships within the client organization.
- Identify strategic requirements and package solutions that address client needs.
- Ensure timely delivery of solutions to match client expectations.
- Serve as a single point of contact for external stakeholders and effectively coordinate with

the internal teams to resolve all client issues.

- Gather, report, and communicate clients’ feedback on Intellicar’s solutions and services to

internal stakeholders, from both product and relationship perspectives.





- Coordinate action plans with internal teams to ensure effective solutions delivery.
- Measure, track and analyze key account metrics.
- Create reports for upper management.
- Effectively educate client teams on how to use applications developed by Intellicar.
- Create a roadmap for upsell opportunities and encourage the clients to upgrade their

products / services.

- Create customer loyalty and drive customer retention.
- Keep abreast with the latest industry and market trends and best practices.
- Analyze competitors and formulate strategies to overcome major competitors’ advantages.

Skills and Qualifications:

- Master’s in Business Administration, Sales, or Engineering or Bachelors + 7 Yrs of work

experience.

- Minimum of 6 years of work experience in Technology Sales or a customer facing role.
- Outstanding communication and interpersonal skills.
- Aptitude in networking and building relationships with professionals at all organizational

levels.

- Excellent project management skills.
- Excellent emotional intelligence.
- Experience in IoT technology/EV ecosystem- vehicle OEM/chargers/Fleet Operators.
- Ability to prioritize tasks and workflow to meet critical deadlines.
- Ability in problem solving and negotiation.
- Ability to upsell solutions / services.
- Own P&L; and health of client account - end to end
- To drive towards leading accounts completely - sales/ collections/ customer service
- Languages - Mandatory - (Hindi, English), preferred - Kannada as well

📌 Customer Success and Account Manager (Telangana)
🏢 Biz Hr It Solutions
📍 Telangana