The Relationship Manager is responsible for managing customer relationships to drive sales and service delivery across organizations products & services. The role involves client acquisition, revenue growth, up sell, cross sell while ensuring high levels of customer satisfaction and service excellence.
- Handle telephonic conversations with potential clients using data provided & folow up using multiple sources.
- Generate quality leads and acquire current customers through references and other sourcing channels.
- Drive achievement of business targets and budgeted objectives.
- Conduct market research to identify new business opportunities and revenue streams.
- Identify the right clients among leads & stratigize multiple ways to win business with potential clients.
- Get trained on the product & services offered by the company (Trading, Stock Market Related, Sales, Tele Calling).
- Demonstrate excellent communication skills and an excellent telephonic presentation to identify right prospects among the leads provided.
- Ensure timely and effective resolution of customer queries and concerns.
- Deliver superior customer service to achieve high levels of customer satisfaction.
- Fix and schedule meetings with interested clients & maintain accurate records of client interactions.
- Manage the full sales cycle from initial contact to enrolment.
- Should be willing to work on flexible timings & stretch extra working hours as & when required.
- Willing to work in a startup environment & adjust to a startup culture.
- Always ready to assist with other departments as required.
- Consistently meet assigned performance targets
Note: We are awaiting SEBI approval (Under Process).
Preferred candidate profile:
- Excellent communication skills.
- Strong relationship-building capabilities.
- Effective interpersonal and stakeholder management skills.
- Strong analytical and problem-solving abilities.