Job title: - Ops Manager-PEP Specialist Manager/Senior Manager Bangalore

Candidate Specification &

Job Description:

- Candidates must have 10+ Years of experience in PEP screening.
- Own end-to-end service delivery, ensuring BAU stability, SLA compliance, and consistent operational performance across the engagement.
- Lead governance through regular performance reviews, proactive stakeholder communication, escalation management, and delivery assurance.
- Drive strategic initiatives including capacity planning, resource optimization, process transitions, automation, and continuous improvement programs.
- Ensure seamless collaboration across Delivery, Operations, and Support teams to achieve business objectives and enhance customer satisfaction.
- Manage operational governance by preparing dashboards, MIS reports, KPIs, and providing actionable insights to leadership.
- Oversee issue resolution, change management, process compliance, and adherence to approved SOPs, regulatory requirements, and internal control frameworks.
- Supervise team managers and analysts by monitoring quality, productivity, SLA adherence, and conducting regular performance reviews, coaching, and skill development initiatives.




- Coordinate cross-functional and onshore/offshore teams to maintain operational stability, improve efficiency, and ensure timely delivery of business outcomes.
- Demonstrate strong expertise in AML Compliance, Transaction Monitoring, KYC/CDD/EDD, sanctions screening, and regulatory requirements including FATF, PMLA, Bank Secrecy Act (BSA), and USA PATRIOT Act.
- Conduct complex AML investigations by analysing transaction monitoring alerts, reviewing customer profiles, identifying suspicious activities, and preparing Suspicious Activity Reports (SARs) and Cash Transaction Reports (CTRs).
- Perform comprehensive customer due diligence, adverse media screening, PEP identification, UBO verification, sanctions checks, and risk assessments based on geography, products, industries, and customer profiles.
- Conduct in-depth research using internal systems and external databases to validate customer information, identify transactional anomalies and emerging financial crime risks, while ensuring regulatory compliance and effective risk mitigation.
- Versatile with shifts.

📌 PEP Specialist - Manager/Senior Manager (Karnataka)
🏢 Golden Opportunities
📍 Karnataka